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Resource Overview

Patient portals, sometimes also referred to as personal health record systems (PHR) are web-based portals commonly attached to electronic health record systems (EHRs). These patient-centered portals provide patients with the ability to login and review health information related to their care. Common patient portal services include ways in which to schedule appointments, send messages to their care providers, review test results and refill prescriptions.

Outside of the benefits to the patient, implementation of patient portals had come to the attention of healthcare providers due to the inclusion of Meaningful Use of objectives centered on the use of patient portals and electronic engagement with patients.  Stage 3 requirements are still being explored and the impact it will have on Health Centers is unknown. Therefore, it is a challenge for small practices and Health Centers to determine how to best derive value from Patient Portals and effectively implement them into their workflow.

The tools and articles posted below are meant to provide examples, templates and strategies that can assist Health Centers in understanding how patient portals can better engage their patients in self-management of their care, and after an initial investment in time and money can decrease the burden on their clinical and administrative staff.

Patient Portal Resources
Office Hours with the Prescription Drug Monitoring Program Training and Technical Assistance Center
Office Hours with the Prescription Drug Monitoring Program Training and Technical Assistance Center

Office Hours with the Prescription Drug Monitoring Program Training and Technical Assistance Center

This interactive session with Prescription Drug Monitoring Program Training and Technical Assistance Center experts introduced the TA Center and its resources, provided  an overview on how to get connected to your state PDMP, and discussed PMDP and EHR integration. Experts were available to answer participant questions and there was an opportunity to request additional PDMP assistance for health centers.

HITEQ Highlights: Launch of Webinar Series on the Role of Health IT with Integrated Behavioral Health Care
HITEQ Highlights: Launch of Webinar Series on the Role of Health IT with Integrated Behavioral Health Care

HITEQ Highlights: Launch of Webinar Series on the Role of Health IT with Integrated Behavioral Health Care

This webinar series will highlight the intersection between health information technology and behavioral health services and considerations. In the first webinar, a joint collaboration between the HITEQ Center and the National Council for Behavioral Health, we introduced the series and the planned topic areas to be covered as well as explore other suggested topics from the participants. 

Telehealth and Mental/Behavioral Health
Telehealth and Mental/Behavioral Health

Telehealth and Mental/Behavioral Health

This webinar focused on a very popular area in which telehealth can help deliver services: Mental/Behavioral Health. Telehealth has been shown to be an effective way in providing mental and behavioral health services and is one of the specialties many public and private payers will reimburse for if technology is utilized. This webinar explained how to integrate telemental/behavioral health into your organization. Get tips and hear stories from clinics who have successfully done so to help you establish your own program.

Building and Sustaining a Data Driven Culture
Building and Sustaining a Data Driven Culture

Building and Sustaining a Data Driven Culture

The HITEQ Center conducted a webinar on building and sustaining a data driven culture for Community Health Care Association of New York State. Too often, analytic initiatives and data capacity building are based on the heroics of a few individuals. In times of high turnover and changing priorities, how can we make data driven decision-making part of a health center’s culture? This webinar introduced concepts, tools and examples to help manage data as a strategic asset, align data strategy with organizational strategy, and explored ways to implement a data services function. Even small agencies with scarce resources can develop the skillset, mindset, and toolset to embed and sustain a data driven culture. 

Using Telehealth to Treat Substance Use Disorder in a CHC Setting
Using Telehealth to Treat Substance Use Disorder in a CHC Setting

Using Telehealth to Treat Substance Use Disorder in a CHC Setting

There is increased interest in how telehealth can be used to address substance use disorders (SUD) as well as funding by governmental agencies to provide such services. However, what type of SUD services can a community health center offer via telehealth? This webinar discussed potential ways in which clinics can integrate these services into their organization and the potential issues they may encounter.

Team as Treatment: Driving Improvement in Diabetes
Team as Treatment: Driving Improvement in Diabetes

Team as Treatment: Driving Improvement in Diabetes

This webinar shared evidence-based models that provide a framework for health centers to optimize the team in primary care. Experts described how utilization of extended team members and technology can reduce gaps in care for prediabetics and diabetics. With a focus on lifestyle and community based projects, this webinar highlighted the strategies and resources to improve the health and behaviors of patients at risk for diabetes and manage uncontrolled diabetes. Through early detection and providing diabetes management through a team-based care, health centers can help patients’ live long, healthy lives.

 

HITEQ Highlights: Developing Community Health Centers Along the Continuum of Pay for Performance
HITEQ Highlights: Developing Community Health Centers Along the Continuum of Pay for Performance

HITEQ Highlights: Developing Community Health Centers Along the Continuum of Pay for Performance

Community health centers are participating in a healthcare marketplace that is gradually moving from volume to value. Because of health centers’ financial and infrastructure limitations, it may not be prudent for them to engage in full risk contracts at this point. This webinar described the continuum of value-based contracting, and suggested steps for health centers to move up the continuum. It also outlined basic elements of infrastructure to perform well in a value-based environment. Presenters from Yakima Valley Farm Workers Clinic presented their experience.  

HITEQ Highlights: Addressing Childhood Obesity in Health Centers
HITEQ Highlights: Addressing Childhood Obesity in Health Centers

HITEQ Highlights: Addressing Childhood Obesity in Health Centers

This webinar focused on how to improve child weight screening, nutrition and physical activity counselling, and design appropriate and meaningful interventions according to health center peers. Discussion and demonstrations of how you may be able to optimize your EHR to encourage accurate and complete collection of required data, and identify children who may need intervention also took place.  A number of tools that support this quality improvement around addressing child weight and potential for obesity were discussed, including Bright Futures guidance and data validation tools from HITEQ.

HITEQ Highlights: Growing and Sustaining a Data Driven Culture
HITEQ Highlights: Growing and Sustaining a Data Driven Culture

HITEQ Highlights: Growing and Sustaining a Data Driven Culture

Building on the HITEQ Center’s previous webinars that introduced an Analytic Capability Assessment, building a roadmap for action and using data governance to maximize the value of data, the third webinar in this series explored how to grow and sustain these efforts. Too often, analytic initiatives and data capacity building are based on the heroics of a few individuals. In times of high turnover and changing priorities, how can we make data driven decision-making part of a health center’s culture? This webinar introduced the Data Strategy Worksheet, a tool developed by the Center for Care Innovation to help align data strategy with organizational strategy, as well as explored ways to implement a Data Services function. Even small agencies with scarce resources can develop the skillset, mindset, and toolset to embed and sustain a data driven culture.

Laying the Foundation for Obesity Assessment and Management: An Introduction to the AAP Obesity Prevention, Assessment, and Treatment Algorithm
Laying the Foundation for Obesity Assessment and Management: An Introduction to the AAP Obesity Prevention, Assessment, and Treatment Algorithm

Laying the Foundation for Obesity Assessment and Management: An Introduction to the AAP Obesity Prevention, Assessment, and Treatment Algorithm

During this Bright Futures webinar presented by HRSA, a member of the American Academy of Pediatrics (AAP) Obesity Leadership Workgroup addressed these topics:

  • Key components of a comprehensive obesity assessment (for patients ages 2-21) in the context of a well visit
  • Ways to engage patients and families in treatment
  • Obesity-specific family history, physical exam and review of systems
  • Potential laboratory and diagnostic tests for those at risk of co-morbidities
  • Key Bright Futures anticipatory guidance
HITEQ Highlights: Using Health Information Technology to Enhance Opioid Use Disorder Treatment
HITEQ Highlights: Using Health Information Technology to Enhance Opioid Use Disorder Treatment

HITEQ Highlights: Using Health Information Technology to Enhance Opioid Use Disorder Treatment

The Health Information Technology, Evaluation, and Quality Center (HITEQ) hosted this webinar on promising and innovative practices for the use of health information technologies (IT) to enhance opioid use disorder (OUD) treatment. The discussion focused on how various health information technology practices and tools, including electronic health records and prescription drug monitoring programs, can be used to enhance OUD services and specifically medication assisted treatment (MAT). The webinar also featured the experiences and practices of health centers which are currently using health IT to enhance OUD services..

HITEQ Highlights: Managing Data as a Strategic Asset: Data Governance Fundamentals
HITEQ Highlights: Managing Data as a Strategic Asset: Data Governance Fundamentals

HITEQ Highlights: Managing Data as a Strategic Asset: Data Governance Fundamentals

As health centers become increasingly more digitized, there is often a feeling of being data rich but information poor. How can healthcare organizations maximize the value of data and build a data-driven culture? The answer lies in data governance. When managed like any other strategic asset – human resources, capital, facilities, or brand – data becomes a differentiator in the pursuit of high value, cost effective health care. In this webinar, the HITEQ Center presented the essentials of good data management processes and introduce the Center for Care Innovation’s Data Governance Handbook, offering ideas for action and tools to improve data quality, increase data literacy, and maximize access to data.

Building a Foundation for Healthy Active Living: A Focus on Childhood Obesity Prevention During the First Five Years
Building a Foundation for Healthy Active Living: A Focus on Childhood Obesity Prevention During the First Five Years

Building a Foundation for Healthy Active Living: A Focus on Childhood Obesity Prevention During the First Five Years

During this recorded webinar, HRSA offered an opportunity for providers to learn about childhood obesity prevention:

  • Why are the first five years of life critically important from an early obesity prevention perspective?
  • How can health care providers support families in establishing and maintaining healthy, active living-related behaviors?

Dr. Sandra G. Hassink, previous president of the American Academy of Pediatrics and internationally recognized expert in child obesity prevention, discussed key anticipatory guidance and counseling techniques and desired actions (for the health care provider and parent). She also highlighted tools and resources to support implementation.

Using Bright Futures to Achieve Excellence in Well-Child Care
Using Bright Futures to Achieve Excellence in Well-Child Care

Using Bright Futures to Achieve Excellence in Well-Child Care

During this recorded webinar you will learn about the Bright Futures National Center (BFNC) and the revised Bright Futures Guidelines, 4th Edition, from one of its co-editors. During this HRSA-sponsored webinar, a subject matter expert reviewed updates to the Guidelines and new content, including new health promotion themes, visit screening recommendations, anticipatory guidance, and more. She discussed how to efficiently and effectively integrate these new recommendations into your health center’s work and answered questions about the BFNC and Bright Futures Guidelines, 4th Edition.

 

Note: Recordings of these webinars are no longer available, but slides {and/or transcripts} are available below.

HITEQ Highlights: A Roadmap for Building a Data Driven Culture
HITEQ Highlights: A Roadmap for Building a Data Driven Culture

HITEQ Highlights: A Roadmap for Building a Data Driven Culture

As healthcare becomes more data driven, health centers are aware that they need to build their “organizational muscle” for data analytics, but often may not know where to start. In this webinar the HITEQ Center introduced the Analytics Capability Assessment (ACA), a tool developed by the Center for Care Innovations that allows users to look critically at an organization’s analytics capability across three key domains: people, process, and technology. By determining their level of capability in each of these factors, organizations can develop an individualized roadmap to focus and prioritize capability-building efforts. The tool also helps to demystify some of the jargon that can often alienate non-technical staff. Methods, examples, and tips for deploying the ACA in health center organizations were also shared.

Raven E-Learning Webinar: Chronic Disease Case Management
Raven E-Learning Webinar: Chronic Disease Case Management

Raven E-Learning Webinar: Chronic Disease Case Management

During this e-learning webinar from the Center for Care Innoviations (CCI) learn:
1. How to incorporate remote monitoring into your chronic disease case management efforts.
2. How to effectively engage and activate patients in the achievement of case management goals.
3. How to use community health workers and others to identify and manage high risk chronically ill patients.

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Acknowledgements

This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.

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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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