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Resource Overview

Patient portals, sometimes also referred to as personal health record systems (PHR) are web-based portals commonly attached to electronic health record systems (EHRs). These patient-centered portals provide patients with the ability to login and review health information related to their care. Common patient portal services include ways in which to schedule appointments, send messages to their care providers, review test results and refill prescriptions.

Outside of the benefits to the patient, implementation of patient portals had come to the attention of healthcare providers due to the inclusion of Meaningful Use of objectives centered on the use of patient portals and electronic engagement with patients.  Stage 3 requirements are still being explored and the impact it will have on Health Centers is unknown. Therefore, it is a challenge for small practices and Health Centers to determine how to best derive value from Patient Portals and effectively implement them into their workflow.

The tools and articles posted below are meant to provide examples, templates and strategies that can assist Health Centers in understanding how patient portals can better engage their patients in self-management of their care, and after an initial investment in time and money can decrease the burden on their clinical and administrative staff.

Patient Portal Resources
Greenway Intergy: Optimizing for HIV Screening and Prevention
Greenway Intergy: Optimizing for HIV Screening and Prevention

Greenway Intergy: Optimizing for HIV Screening and Prevention

This presentation highlights Greenway Intergy functionality to support Ending the HIV Epidemic, including setting up health reminders around HIV screening and prevention, HIV flowsheets, and recommendations for optimizing the EHR for PrEP (coding for PrEP, setting up care plans, reminders for future labs, etc.).

Ending the HIV Epidemic: The Health Center Role
Ending the HIV Epidemic: The Health Center Role

Ending the HIV Epidemic: The Health Center Role

This presentation was led by Dr. Tim Long, and focuses on the four pillars of Ending the HIV Epidemic and primary care HIV prevention. This webinar focuses on the clinical aspects of Ending the HIV epidemic, and use of health IT and EHR to support clinical care. 

Addressing Intimate Partner Violence and Human Trafficking in the Health Center Setting
Addressing Intimate Partner Violence and Human Trafficking in the Health Center Setting

Addressing Intimate Partner Violence and Human Trafficking in the Health Center Setting

The coronavirus pandemic and consequent stay-at-home orders may increase danger for those at risk for or experiencing intimate partner violence and human trafficking (IPV/HT). Due to COVID-19, many health centers have shifted health encounters to virtual platforms, which offer unique opportunities to provide trauma-informed care and connect in new ways with those who may be experiencing abuse. Yet, telehealth and virtual visits also present health centers with new challenges related to privacy, safety and digital health equity. Given these changes in care delivery — and the inclusion of new Uniform Data System (UDS) data elements to capture IPV/HT diagnoses and services — health centers need information about how to identify and support patients at risk for or experiencing IPV/HT and leverage their health IT to provide and document care appropriately. In this webinar, presenters from the HITEQ Center and Futures Without Violence:

--Describe how health centers can implement an evidence-based, trauma-informed intervention for IPV/HT called CUES during virtual or in-person visits

--Review the newly included UDS data elements designed to capture IPV/HT diagnoses and services taking place within health centers

--Outline key considerations around privacy, safety, and equity for providing care through virtual platforms to patients at risk for or experiencing IPV/HT

--Feature promising strategies from health centers that have explored how to utilize health IT to support quality clinical care and data collection for IPV/HT

HITEQ Highlights: Preparing for Value-Based Care through Sustainable Telehealth Workflows
HITEQ Highlights: Preparing for Value-Based Care through  Sustainable Telehealth Workflows

HITEQ Highlights: Preparing for Value-Based Care through Sustainable Telehealth Workflows

The HITEQ Center collaborated with Certintell for a webinar on Preparing for Value-Based Care through Sustainable Telehealth Workflows. The webinar provides an overview of how health centers can use telehealth during the current public health emergency and ensure that they are ready for the shift to Value-Based Care. The webinar covers sustainable telehealth services that are often underutilized and example workflows that have worked for other health centers.

HHS Telemedicine Hack: Office Hours #2
HHS Telemedicine Hack: Office Hours #2

HHS Telemedicine Hack: Office Hours #2

Although telemedicine use has grown exponentially during the COVID-19 pandemic, many ambulatory providers still lack the knowledge and skills needed to implement video-based telemedicine into their practices. To support wide adoption of telemedicine, the U.S. Department of Health and Human Services (HHS), Assistant Secretary for Preparedness and Response partnered with the ECHO Institute at the University of New Mexico and the Public Health Foundation’s TRAIN Learning Network to deliver a 10-week, virtual peer-to-peer learning community called Telemedicine Hack.

HITEQ Highlights: Shared Care Planning Optimization Using the EHR
HITEQ Highlights: Shared Care Planning Optimization Using the EHR

HITEQ Highlights: Shared Care Planning Optimization Using the EHR

Join the HITEQ Center, in collaboration with the National Council for Behavioral Health, for a webinar on Shared Care Planning Optimization Using the EHR. The webinar provided an overview on the importance of shared care planning and how we can better optimize the electronic health record to make it the most successful and inclusive of the team. Components of shared care planning and different tools that will help with the creation and accessibility of shared care plans were discussed. 

HIV Pre-Exposure Prophylaxis (PrEP) for Patients with Substance Use Disorders
HIV Pre-Exposure Prophylaxis (PrEP) for Patients with Substance Use Disorders

HIV Pre-Exposure Prophylaxis (PrEP) for Patients with Substance Use Disorders

PrEP is a highly effective biomedical intervention that prevents HIV. Despite the established association between HIV risk and substance use, PrEP access as well as uptake and persistence among persons with substance use disorders remains low. To fully realize HIV prevention efforts across health systems, and as substance use/healthcare-seeking patterns evolve with COVID-19, person-centered PrEP service delivery needs to involve renewed and coordinated efforts involving substance use treatment providers. This webinar helped clinicians overcome PrEP implementation challenges, assess PrEP eligibility, and identify strategies for addressing side effect and adherence concerns.

Enabling Services Data Collection: Documenting Health Center Interventions in a Value-Based Payment Environment

Enabling Services Data Collection: Documenting Health Center Interventions in a Value-Based Payment Environment

In collaboration with Health Outreach Partners (HOP), AAPCHO continues to promote the importance of documenting social determinants of health (SDoH) interventions to demonstrate the value and scope of health center enabling services (ES). AAPCHO and HOP were joined by the Community Health Care Association of New York State (CHCANYS) to highlight how state, regional, and national partners can leverage SDoH and ES data for Value-Based Payment (VBP).
Through a national webinar, participants learned useful strategies with tools and resources to successfully implement a standardized data collection methodology for the tracking and documentation of non-clinical data. In turn, health center stakeholders, including health center and Primary Care Association (PCA) staff, will be able to articulate or better demonstrate how they are using non-clinical, ES data for VBP. This national webinar was also be conducted for health center and PCA staff to share insights and recommendations on how they plan to use enabling services data for the transition to VBP in their local, state, or regional context.

Billing and Coding for COVID-19: Reporting Coronavirus Related Services Including Telemedicine
Billing and Coding for COVID-19: Reporting Coronavirus Related Services Including Telemedicine

Billing and Coding for COVID-19: Reporting Coronavirus Related Services Including Telemedicine

Course DescriptionThis program is intended to provide an overview of the current pandemic (SARS-CoV-2) also known as the COVID-19 coronavirus. We will provide some basic information about the virus itself in addition to how it is impacting Rural Health Clinics (RHC), Federally Qualified Health Centers (FQHC) and Critical Access Hospitals (CAH) from correct coding and professional billing perspectives. We will cover the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) and its impact on properly reporting telehealth services during the COVID-19 pandemic. Each of the items below will be addressed throughout the session:

  • A discussion of what the COVID-19 virus is
  • Impact of the Coronavirus Aid, Relief, and Economic Security Act (CARES Act)
  • Applicable CPT, HCPCS II and ICD-10-CM codes will be discussed
  • Telemedicine services will be covered, Telehealth visits, Virtual check-in services (VCS), E-visits
  •  “Originating” versus “distant” sites
  • Overview of some state-specific Medicaid directives
HITEQ Highlights: Hear from your Peers: Using the EHR for Routine HIV Screening
HITEQ Highlights: Hear from your Peers: Using the EHR for Routine HIV Screening

HITEQ Highlights: Hear from your Peers: Using the EHR for Routine HIV Screening

The HITEQ Center, in collaboration with BC3 Technologies, LLC, hosted this webinar that explored key concepts and best practices in utilizing an electronic health record in routine HIV Screening. This webinar sought to motivate and educate the clinical team on how the electronic health record can be used as a tool in the workflow of a primary practice. Aspects of clinical decision support, reminders, and alerts were covered with an emphasis on best practices, challenges, solutions, and lessons learned.

Implementing Teledentistry During COVID-19
Implementing Teledentistry During COVID-19

Implementing Teledentistry During COVID-19

During this national emergency, teledentistry has become an emerging strategy to continue providing preventive dental care and triage for dental emergencies. During this webinar, attendees learned from a subject matter expert on effective implementation strategies for teledentistry. Then, three health centers shared their experience in teledentistry during COVID-19 including their lessons learned and specific state regulations. This webinar was 1 hour and 15 minutes. 

How FQHCs Can Launch Telehealth Services to Meet Patient Needs During COVID-19
How FQHCs Can Launch Telehealth Services to Meet Patient Needs During COVID-19

How FQHCs Can Launch Telehealth Services to Meet Patient Needs During COVID-19

The COVID-19 pandemic has drastically changed health care delivery. Federally qualified health centers (FQHCs) play a critical role in assuring that underserved populations continue to engage in their health. In response to this need for sustained and expanded access to services, PCDC and Centene Corporation hosted this free webinar on how health centers can
launch telehealth services — during and beyond the pandemic. Three brief presentations from telehealth solution vendors followed the session.

Telehealth and Communication Strategies: Enhancing your Webside Manner!
Telehealth and Communication Strategies: Enhancing your Webside Manner!

Telehealth and Communication Strategies: Enhancing your Webside Manner!

Participants of this Primary Care Development Corporation webinar will learn to: 

  • Define telehealth and telemedicine
  • Discuss telehealth effectiveness
  • Discuss applications of telehealth  
  • Explore communication styles conducive to telehealth
Maximizing Telemedicine to Meet Patient and Practice Needs
Maximizing Telemedicine to Meet Patient and Practice Needs

Maximizing Telemedicine to Meet Patient and Practice Needs

Participants of this Primary Care Development Corporation webinar can expect to learn to:
1. Define telehealth vs telemedicine
2. Clarify patient and provider eligibility for telemedicine encounters
3. Discuss types of telehealth encounters and telehealth solutions
4. Outline changes to telemedicine billing codes and documentation requirements
5. Discuss motivational interviewing strategies specific to telehealth

Presenters: Nicki Andrews, MPH, Maia Morse, MPH, CPC, Sarahjane Rath, MPH, CHES

HITEQ Highlights: Health Center Defense Against the Dark Web: Strategies for Building Security Awareness, Education, and Compliance in 2020
HITEQ Highlights: Health Center Defense Against the Dark Web: Strategies for Building Security Awareness, Education, and Compliance in 2020

HITEQ Highlights: Health Center Defense Against the Dark Web: Strategies for Building Security Awareness, Education, and Compliance in 2020

This HITEQ Center webinar explored key concepts and best practices that should be followed by Health Centers seeking to develop Defense in Depth and effectively implement hardened security programs at their sites. There are ever-increasing cybersecurity guidelines and protection measures that Health Centers must navigate and digest. This webinar sought to motivate and educate the health center workforce on critical privacy and security concepts and methods for defense. Aspects of Security Risk Assessment, security awareness training, and breach protection were covered with an emphasis on health center-wide information protection.

HITEQ Highlights: Electronic Patient Engagement in an Integrated Setting
HITEQ Highlights: Electronic Patient Engagement in an Integrated Setting

HITEQ Highlights: Electronic Patient Engagement in an Integrated Setting

Join the HITEQ Center, in collaboration with the National Council for Behavioral Health, for a webinar on Electronic Patient Engagement in an Integrated Setting and learn how health centers can use their EHR to engage patients in their own care and make communication easier between the patient and members of the care team.

Innovative Practices To Ramp Up Tele-Behavioral Health
Innovative Practices To Ramp Up Tele-Behavioral Health

Innovative Practices To Ramp Up Tele-Behavioral Health

This webinar focused on innovative workflows in addition to professional and clinical considerations for behavioral health clinicians when implementing virtual behavioral health visits. 

Telehealth Learning Series for SUD Tx and Recovery Support Providers
Telehealth Learning Series for SUD Tx and Recovery Support Providers

Telehealth Learning Series for SUD Tx and Recovery Support Providers

The Addiction Technology Transfer Center (ATTC) Network, the Center for Excellence on Protected Health Information (CoE-PHI), the National Consortium of Telehealth Resource Centers, and the Center for the Application of Substance Abuse Technologies (CASAT) at the University of Nevada - Reno (UNR) are facilitating a FREE, national online discussion and resource sharing opportunity for substance use disorder (SUD) treatment providers and peer support specialists faced with transitioning their services to the use of telephone and videoconferencing methods in response to COVID-19 social distancing guidelines.

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Acknowledgements

This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.

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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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