Resource Overview

Patient portals, health apps, and the other various personal health information technologies provide great opportunities for increasing patient activation and engagment with their health and their ability to successfully navigate their healthcare system. Furthermore, an increasing number of studies are finding positive outcomes related to the use of these patient-centered tools. While these findings are encouraging, it is still important to assess the effectiveness and fit of these new tools and services when using them to engage a Health Center's community. Effective evaluation can help determine whether a tool is good or bad or simply not the right fit for a particular cohort of patients. In order to determine why a tool is successful or not requires an understanding of the technical, social, and clinical factors that may impact the way a patient interacts with the technology.

The evaluation tools within this resource set provide examples of different measurements that can be used to assess the value and effectiveness of electronic patient engagement tools and services.

Evaluation of Engagement and Satisfaction Resources

Community Health Center Adoption Framework for Electronic Patient Engagement

Methods for deploying more personalized care to underserved populations

HITEQ Center 0 5430

The introduction of electronic personal health records (PHR) systems, and the patient portals used to provide patients access to those records, into the fabric of the U.S. healthcare system provides a major opportunity to encourage positive health management practices, such as chronic disease management and increased care plan adherence, through greater engagement of the patient.  Unfortunately, there is still a broad gap between the effective use of PHR technologies where advanced health information services are perhaps most needed, especially within the underserved communities supported by community health centers. This guide provides health centers with an adoption framework that can be used to assess the goals and methods for deploying electronic patient engagement services.

Beyond the Patient Portal

A Chilmark Advisory Service video and report

Chilmark Research 0 3881

This Chilmark Research report discusses challenges to current patient portal systems which may help health center leadership better understand why or why not they are encountering issues when trying to effectively engage their clients with patient portal systems.

This video may also provide insights to various technologies that health centers may consider adopting to further achieve patient activation and engagement goals.

Developing a Framework for Evaluating the Patient Engagement, Quality, and Safety of Mobile Health Applications

A report from the Commonwealth Fund

The Commonwealth Fund 0 3427

This report from the Connonwealth Fund provides researchers and organizations with methods for evaluating effectiveness, safety, quality, and opportunities to better engage patients in self-management of their health.

The domain of patient engagement within mobile health was defined as "the ability for apps to enable collaboration, activation and participation, information-sharing, and decision-making in one’s own health."


Patient Activation Measure

Methods for measuring patient activation and engagment

HITEQ Center 0 2475

Patients experience difficulty in managing their health due to a multitude of reasons.  Through use of consumer health information systems and services (CHISS)  it is hoped that patient’s feelings of control over their health will increase. In order to evaluate the level in which patients feel engaged or activated the study patient survey tools such as the Patient Activation Measure (PAM) can be used to understand the effect that CHISS are having on a health center's population.  


Theme picker


This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.

Looking for something different or have something you think could assist?

HITEQ works to provide top quality resources, but know your needs can be specific. If you are just not finding the right resource or have a highly explicit need then please use the Request a Resource button below so that we can try to better understand your requirements.

If on the other hand you know of a great resource already or have one that you have developed then please get in touch with us by clicking on the Share a Resource button below. We are always on the hunt for tools that can better server Health Centers.

Request a Resource  Share a Resource
Search HITEQ Content
Quick Feedback Request
Highlighted Resources & Events

Theme picker

Need Assistance?
Would you like more assistance regarding Evaluation of Engagement and Satisfaction strategies or support in using any of the included resource sets?

  Request Support


Upcoming Events
The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

Learn More >