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Resource Overview

Patient portals, sometimes also referred to as personal health record systems (PHR) are web-based portals commonly attached to electronic health record systems (EHRs). These patient-centered portals provide patients with the ability to login and review health information related to their care. Common patient portal services include ways in which to schedule appointments, send messages to their care providers, review test results and refill prescriptions.

Outside of the benefits to the patient, implementation of patient portals had come to the attention of healthcare providers due to the inclusion of Meaningful Use of objectives centered on the use of patient portals and electronic engagement with patients.  Stage 3 requirements are still being explored and the impact it will have on Health Centers is unknown. Therefore, it is a challenge for small practices and Health Centers to determine how to best derive value from Patient Portals and effectively implement them into their workflow.

The tools and articles posted below are meant to provide examples, templates and strategies that can assist Health Centers in understanding how patient portals can better engage their patients in self-management of their care, and after an initial investment in time and money can decrease the burden on their clinical and administrative staff.

Patient Portal Resources
3/16 HITEQ Highlights: Value Based Payment Basics and IT Readiness
3/16 HITEQ Highlights: Value Based Payment Basics and IT Readiness

3/16 HITEQ Highlights: Value Based Payment Basics and IT Readiness

Despite changing political forces, health care is likely to continue to transform toward value based payment, which has long held bipartisan support. This webinar will review basic concepts of value based payment and IT-related requirements to engage in these models successfully.  The session will feature how one health center uses health IT to participate in value based payment models. Finally, participants will take a ‘tour’ of the HITEQ Center's Value Based Payment resource set in the context of how these resources can support health center engagement in value based payment models.

Provider Engagement for Health Centers: Turning EHR from A Barrier to Benefit
Provider Engagement for Health Centers: Turning EHR from A Barrier to Benefit

Provider Engagement for Health Centers: Turning EHR from A Barrier to Benefit

This webinar discusses health center provider engagement from the three pillars of executive sponsorship, training and education, and governance throughout the life-cycle management of the electronic health record (EHR) system. The presenter discusses the four phases of EHR lifecycle - EHR selection, EHR implementation, EHR functionality deployment, and EHR optimization. This webinar is a HITEQ/STAR² Center collaboration.

Looking for help implementing Telehealth? Learn about HRSA Telehealth Resource Center (TRC) Technical Assistance available to health centers!
Looking for help implementing Telehealth? Learn about HRSA Telehealth Resource Center (TRC) Technical Assistance available to health centers!

Looking for help implementing Telehealth? Learn about HRSA Telehealth Resource Center (TRC) Technical Assistance available to health centers!

Click here to download the transcript of this December 22nd HRSA/HITEQ Center Webinar and click here to listen to the archived recording.

Please join HRSA’s Federal Office of Rural Health Policy (FORHP) and the Health Information Technology, Evaluation, and Quality (HITEQ) Center to learn about free telehealth and other health IT resources available to health centers. We will introduce participants to the regional Telehealth Resource Centers (TRCs) and how to access the resources and technical assistance provided by the TRCs.  Participants will also learn about the HITEQ Center and different health IT resources and services available. For more information on the TRCs, please visit: http://www.telehealthresourcecenter.org/. For more information on the HITEQ Center, please visit: http://www.hiteqcenter.org/

2/21 HITEQ Highlights - Population Health Data Strategies
2/21 HITEQ Highlights - Population Health Data Strategies

2/21 HITEQ Highlights - Population Health Data Strategies

This session will provide an overview of why data monitoring is important and what we mean when we talk about it. Then, participants will discuss considerations prior to taking on data monitoring including data validation, transparency, and committed resources. Finally, the session will share case studies from organizations that are currently engaging in various types of data monitoring, including organizations that are using population health management systems and other software solutions.

1/10 HITEQ Highlights - Health Information Exchange (HIE): Weighing the HIE Decision
1/10 HITEQ Highlights - Health Information Exchange (HIE): Weighing the HIE Decision

1/10 HITEQ Highlights - Health Information Exchange (HIE): Weighing the HIE Decision

Health centers are facing the complex question of whether and how to participate in health information exchange (HIE) given the changing health care environment and legal/financial requirements such as meaningful use. This webinar will seek to provide a balance view from industry leaders to help audiences understand the state of the art in health information exchange, possible benefits, challenges, and aid health centers to consider their particular situationin the context of the national environment.

11/29 HITEQ Highlights - Health IT and QI Workforce Development: Onboarding for Success
11/29 HITEQ Highlights - Health IT and QI Workforce Development: Onboarding for Success

11/29 HITEQ Highlights - Health IT and QI Workforce Development: Onboarding for Success

Click here to download the transcript of this November 29th HITEQ Highlights webinar and click here to listen to the archived recording

After a brief introduction to HITEQ and this Resource Set, this webinar will highlight two specific tools for onboarding new staff into your health center with a focus on speeding the onboarding of Health IT and QI staff. The webinar will delve into the two onboarding tools - the Calendar and the Sample of a Staff Member’s Dashboard for Required Tasks, showing how they are meant to be used and how you can customize them for your needs.

10/11 HITEQ Highlights - EHR Selection and Implementation
10/11 HITEQ Highlights - EHR Selection and Implementation

10/11 HITEQ Highlights - EHR Selection and Implementation

Click here to download the transcript of this October 11th HITEQ Highlights webinar and click here to listen to the archived recording

This session will introduce the Resource Set on EHR Selection and Implementation, present the business case, explain both the contents and how it is organized, how to find, and use the resources.  The presentation will go in- depth on contract terms and negotiating strategy tools and the resources describing them. The session may also cover content from “Accessing your Data: Questions to Consider with your EHR Vendor.”

10/4 HITEQ Highlights – Health IT-Enabled Quality Improvement: A Guide to Improvement
10/4 HITEQ Highlights – Health IT-Enabled Quality Improvement: A Guide to Improvement

10/4 HITEQ Highlights – Health IT-Enabled Quality Improvement: A Guide to Improvement

Improving care delivery is a business and mission imperative for health centers, and the HITEQ Center offers a growing collection of tools and services to support this journey. The foundation for these particular offerings is the "Guide for Improving Care Processes and Outcomes in FQHCs."  This web-based resource provides step-by-step guidance on understanding and improving workflows and information flows that drive performance on key targets such as hypertension control and colorectal cancer screening. Guide centerpieces include worksheets for documenting, analyzing, sharing and improving care processes for such targets.

Strategies and tools in the Guide have been used successfully in various quality improvement (QI) initiatives, and a HITEQ Center focus is spreading this value more quickly and widely among health centers. This introductory training session introduces health centers and their partners to the Guide's proven approaches, worksheets and other health IT-enabled QI tools. Health Centers and their partners can incorporate these approaches into their existing QI activities, or use them as a foundation for putting a solid QI foundation in place. The session empowers attendees with critical 'what to know' and 'what to do' QI information, and concludes by recommending a 'quick-win' exercise wherein attendees use a worksheet in a brief exercise with their teams to document current care processes for a high priority target, and brainstorm potential improvements. Material in the Guide and in the training session provide further details about performing a more robust care process analysis, as well as on prioritizing, implementing, evaluating and sustaining improvements surfaced during the analysis phase.

Eligible Professional Attestation Worksheet for Modified Stage 2
Eligible Professional Attestation Worksheet for Modified Stage 2

Eligible Professional Attestation Worksheet for Modified Stage 2

The Eligible Professional (EP) Attestation Worksheet is for EPs in the EHR Incentive Program in 2015, and allows them to log their meaningful use measures on this page to use as a reference when attesting for the Medicare EHR Incentive Program in the CMS system.

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Acknowledgements

This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.

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Quadruple Aim

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Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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