In response to the COVID-19 pandemic, telehealth adoption increased significantly, supporting ongoing access to care and was critical to support healthcare operations continuity which resulted in the adoption of various modes of telehealth tools.

The initial focus was applying telehealth capabilities to ordinary care to increase access to care and keep patients, providers and staff safe. What healthcare organizations are now looking for is a roadmap to make telehealth more sustainable, to integrate it into clinical operations and to leverage it more strategically.

In this presentation, Christian Milaster of Ingenium Digital Health Advisors shares the 7-step Telehealth Maturity Model that guides organizations toward sustainable success with telehealth. This presentation is the first session of a two-part series. HITEQ hosted a second webinar session in April -- Measuring Telehealth Success: The Why, The What, The How -- that can be viewed here.