Achieve Excellence in Electronic Patient Engagement!

This curriculum will instruct health center learners on the changing role of the consumer/patient within healthcare in which the point of diagnoses and care is being increasingly shifted from the classical care provider setting to a more patient-centered model of health services. This shift in perspective and responsibilities is largely being stimulated by a critical mass in personal health information technology innovation and development, including patient portals, health apps, web-enabled medical devices, personal fitness trackers and remote health monitors.

These materials will provide health center staff with skills for navigating Electronic Patient Engagement strategies that include being better informed on: 1) patient activation and patient engagement; 2) incorporation of patient engagement tools and strategies into the organizational workflow; 3) evaluation of patient needs, satisfaction, and activation; and 4) current tools and services available for electronic patient engagement.

Take some time to read through some of the articles on this page and then fill out the submission form on the right and you will be rewarded with an Excellence in Electronic Patient Engagement HITEQ Center badge! This is an official badge that is submitted by the HITEQ Center as a proof of completion to the blockchain. Your credentials can be added to profiles such as LinkedIn and verified through accreditation services such as Accredible and Open Badge.

Electronic Patient Engagement Resources

The Health Center CIO’s Guide to HIPAA Compliant Text Messaging

HITEQ Center / Wednesday, February 28, 2018

/ Categories: Electronic Patient Engagement, Social Media Management, Privacy and Security, Privacy & Security Best Practices, HIPAA

The Health Center CIO’s Guide to HIPAA Compliant Text Messaging

2019 Updates on Methods for Successful Patient Text Messaging Strategies

This slide deck provides health centers with information and a presentation template overview of the HIPAA and electronic PHI risks related to texting and messaging that are important for health center leadership and IT managers to understand in making organizational decisions for these types of tools.

Key considerations covered within this slide deck:

Important to understand new changes to enforcement of HIPAA as it relates to portable devices, texting, and emailing of PHI.
HIPAA privacy and security rules need not act as an obstacle to texting, but compliance requires planning and diligence.
All forms of communication involve some level of risk. Text messaging merely represents a different set of risks that, like other communication technologies, needs to be managed appropriately to ensure both privacy and security of the information exchanged.

Documents to download

The Health Center CIO’s Guide to HIPAA Compliant Text Messaging(.pptx, 920.6 KB) - 1597 download(s)
2018 Updates on Methods for Successful Electronic Patient Engagement; Slide Deck updated in Feb. 2018.
HITEQ-Health-Center-CIO-Guide-HIPAA-Texting-201803(.pdf, 908.82 KB) - 1882 download(s)

Resource Links

Link to the Imprivata article on best practices for instituting a secure text messaging policy within healthcare organizations(Requires Registration).
CMS Clarifies Texting Rules Amid Rumors of mHealth Message BanFollowing a report that CMS had banned all forms of texting for healthcare providers, a letter issued by the agency reaffirms its position that secure mHealth messaging platforms can be used but texting patient orders is still prohibited.
HIPAA Compliance for Clinician Texting from AHIMA
Raven E-Learning Webinar: Texting for Better HealthLearn about using texting for patient scheduling, to engage complex patient population between visits, and as an outreach tool. This webinar is part of our e-learning series hosted by Raven, CCI’s learning laboratory to discover, pilot, and connect digital health solutions.

Print

72599

Tags: ePHI HIPAA CIO texting secure messaging messaging text message SMS cybersecurity defender

Intended Audience

Health Center Leadership, CIO, OSI Office Staff

Related Resources

Acknowledgements

This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.

Looking for something different or have something you think could assist?

HITEQ works to provide top quality resources, but know your needs can be specific. If you are just not finding the right resource or have a highly explicit need then please use the Request a Resource button below so that we can try to better understand your requirements.

If on the other hand you know of a great resource already or have one that you have developed then please get in touch with us by clicking on the Share a Resource button below. We are always on the hunt for tools that can better server Health Centers.

Request a Resource Share a Resource

Search HITEQ Content

Excellence in Electronic Patient Engagment

The Quadruple Aim

: A Conceptual Framework
Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim
Learn More >