Achieve Excellence in Electronic Patient Engagement!

This curriculum will instruct health center learners on the changing role of the consumer/patient within healthcare in which the point of diagnoses and care is being increasingly shifted from the classical care provider setting to a more patient-centered model of health services. This shift in perspective and responsibilities is largely being stimulated by a critical mass in personal health information technology innovation and development, including patient portals, health apps, web-enabled medical devices, personal fitness trackers and remote health monitors.

These materials will provide health center staff with skills for navigating Electronic Patient Engagement strategies that include being better informed on: 1) patient activation and patient engagement; 2) incorporation of patient engagement tools and strategies into the organizational workflow; 3) evaluation of patient needs, satisfaction, and activation; and 4) current tools and services available for electronic patient engagement.

Take some time to read through some of the articles on this page and then fill out the submission form on the right and you will be rewarded with an Excellence in Electronic Patient Engagement HITEQ Center badge! This is an official badge that is submitted by the HITEQ Center as a proof of completion to the blockchain. Your credentials can be added to profiles such as LinkedIn and verified through accreditation services such as Accredible and Open Badge.

Electronic Patient Engagement Resources

Online Reputation Management for Health Centers

Wyoming PCA / Tuesday, September 26, 2017

/ Categories: Electronic Patient Engagement, Social Media Management, Privacy and Security, Privacy & Security Best Practices, HIPAA

Online Reputation Management for Health Centers

Maintaining a Good Name in the Digital Era, from Wyoming Primary Care Association

It takes years to build a good reputation, and just minutes for that reputation to be tarnished. Word of mouth has always been the primary driver of reputation, and now that ability has been increased exponentially. More than ever, it is easier to create an organizational culture geared toward customer satisfaction and maintain a good reputation, than it is to change your reputation and the minds of the community after the fact. Further, patients are likely to have increased options as to where they choose to seek care.

This webinar and related handout outline a three step approach for proactively managing your online reputation to best engage patients and potential patients in public forums. The first step is to Claim & Manage those items online that relate to your health center such as social media, company/ employment profiles, and search engine results. The second is Response 101 which includes establishing an organizational policy regarding online communications, customer service, and response times. Lastly, is respectfully asking for thoughtful feedback and reviews on the regular basis from patients and employees. See detailed instructions for undertaking each of these steps by clicking through the links below.

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Tags: patient engagement ePHI social media patient navigation electronic patient engagement secure messaging online reputation web presence online reviews

Intended Audience

Health center leadership, outreach, and community engagement staff

Related Resources

Acknowledgements

This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.

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Excellence in Electronic Patient Engagment

The Quadruple Aim

: A Conceptual Framework
Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim
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