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Resource Overview

The process of finding and hiring the best-qualified candidate for a Quality and/or Health IT job in your health center is time-intensive and challenging. Having job vacancies or recruiting the wrong person can cost the organization in terms of real money, time spent, morale, and productivity. Successful hiring requires refining the recruitment process, which includes analyzing the requirements of a job, attracting employees to that job, screening and selecting applicants, and hiring the new employee to the organization.

This section includes resources to help you define and refine your recruiting methods.  These are tools that have been tested by health centers in the field and are proven to work. These resources reflect the combined experience of several successful health centers around the country.

Also available are templates for Health IT Job Functions and samples of Health IT Job Descriptions.

Health IT Staff Recruitment Tools
Multi-lingual Patient Portal Status and Resources for Health Centers
HITEQ Center

Multi-lingual Patient Portal Status and Resources for Health Centers

A listing of the current language support status of patient portals and related resources

Health Center clients represent a broad range of cultures, many of whom do not speak English, or at the least have a limited vocabularly and find it difficult to read or write in English. Unfortunately, many of the current patient portals supported by some of the primary electronic health record (EHR) systems used by Health Centers do not provide a broad range of available languages. 

The spreadsheet available for download and linked to this resource provides a breakdown of the current known status of patient portal multi-lingual support and some multi-lingual resources available to help Health Centers in supporting patient education and patient navigation efforts. This resource can also help provide guidance to Health Centers with specific cultural and language needs who are looking to adopt patient portal and/or patient education services.

Documents to download

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Intended AudiencePatient Engagement Leadership

Acknowledgements

This resource collection was compiled by the HITEQ staff with portions contributed by Chris Espersen, HITEQ Advisory Committee member and Independent Contractor and Past President of Midwest Clinicians Network; Shane McBride, Independent Contractor and Past Vice President of Quality and Clinical Systems at South End Community Health Center; Chris Grasso, Associate Director for Informatics & Data Services- The Fenway Institute; and Ed Phippen, Principal - Phippen Consulting, LLC.

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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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