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Onboarding Overview

Onboarding new employees is the process by which new employees get acclimated to their new job and ramp up to full capacity within that job. This is typically a multi-pronged approach as new employees have to be oriented to the unique culture of your health center, plus they have to learn the specialized skills, knowledge and behaviors expected to fulfill their particular responsibilities.  This is especially challenging for Health IT and Quality staff because they work on their own as well as working collaboratively with staff across the health center in a number of capacities. Their orientation is therefore essential to providing high quality services to the whole health center.

It is important to give new Health IT and Quality employees as much support as possible to ensure that they adjust to their new job and start adding value as quickly as possible. Besides the general best practices of ensuring that all standard first day bases are covered, each specific department should have their own onboarding mechanisms. Listed in this section are two such resources for Health IT and Quality staff, in particular.

Health IT & QI Workforce Development Onboarding
How Health IT Works to Support Patient-Centered Medical Home
Alyssa Thomas

How Health IT Works to Support Patient-Centered Medical Home

A HITEQ Highlights Webinar

The intent of NCQA Patient-Centered Medical Home (PCMH) continues to be recognition of primary care practice models that have achieved a mature level of transformation toward improving population health; improving the experience of care for both patient and provider; and reducing the cost of care through greater efficiencies of integrated patient-centered care coordination.   The redesigned process uniquely positions practices, staff and other key stakeholders to focus more on performance and quality improvement, and alignment with public and private initiatives in health care that reward value-based care.  

During this webinar, we highlighted the NCQA PCMH Core and Elective criteria. We also focused on advanced topics such as the Distinction Modules and eCQMs, and then ended the learning session by taking a deeper dive to discuss the integral role pre-validated health IT plays in practice transformation and physician alignment with public and private payer programs that reward for value-based care.

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Acknowledgements

This resource collection was compiled by the HITEQ staff with portions contributed by Chris Espersen, HITEQ Advisory Committee member and Independent Contractor and Past President of Midwest Clinicians Network; Shane McBride, Independent Contractor and Past Vice President of Quality and Clinical Systems at South End Community Health Center; Chris Grasso, Associate Director for Informatics & Data Services- The Fenway Institute; and Ed Phippen, Principal - Phippen Consulting, LLC.

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Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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