Improving care delivery is a business and mission imperative for health centers, and the HITEQ Center offers a growing collection of tools and services to support this journey.

Using the web-based "Guide for Improving Care Processes and Outcomes in FQHCs," the HITEQ Center is spreading this foundational resource among health centers. This training session introduces health centers and their partners to the Guide's proven approaches, worksheets and other health IT enabled QI tools.

This workshop is best suited for clinicians, administrators, data managers, and quality-related staff, with a minimum of 15 attendees recommended. The session can range from 1.5 hours to a half day training, as desired.

Disparities in clinical quality-related data derived from EHR reports compared to sampling charts can lead to diminished quality outcomes, mistrust of the EHR system, and misdirected efforts at quality improvement. This session will address these data disparities and what can be done about them.

This workshop is intended for clinicians, administrators, data managers, and quality-related staff, with a minimum of 15 attendees recommended. The session can range from 1.5 hours to a half day training, as desired.

Health Centers are made up of many different levels of IT Security & Privacy expertise, both in terms of staff skills, and organizational maturity. This workshop explores skills for both beginners, and more advanced staff and leadership, to better understand how to manage and promote security and privacy risk management at their health center.

This session is recommended for IT staff, administrators, data managers, and privacy and security related staff with a minimum of 15 attendees recommended. This session can range from a 1 to 2 hours, as desired.

This workshop will focus on the changing role of the consumer/patient within healthcare where the point of diagnoses and care is being increasingly shifted from the classical care provider setting to a more patient-centered model of health services. This shift is largely being stimulated by a critical mass in personal health information technology innovation and development, including patient portals, health apps, web-enabled medical devices, and personal fitness and health monitors. This workshop will equip health center staff with skills for navigating Electronic Patient Engagement with information on: 1)related regulations associated with policies such as Meaningful Use; 2) incorporation of patient engagement strategies into the organizational workflow; 3) evaluation of patient needs, satisfaction, and activation; and 4) current tools and services for electronic patient engagement.

This session is recommended for patient engagement and navigator staff, administrators, and clinicians with a minimum of 15 attendees recommended. This session can range from a 1 to 2 hours, as desired.

Despite changing political forces, the health care market is likely to continue to transform toward value based care, which has long held bipartisan support. Having robust health IT will be at the core of navigating these market forces successfully. This workshop will provide a foundational understanding of value-based payment models. Then participants will discuss the IT components required to successfully engage in value-based payment models and their level of readiness within their own health center programs. Finally, participants will learn about HITEQ Center resources on specific health IT-related gaps to address in order to pursue value-based care.

Health centers are interested in using social determinants data to manage and improve the health of their patient population and community, and are at different places on the population health management (PHM) and social determinants of health (SDH) adoption curve. Participants will learn how to embark upon and make progress along this curve using a Roadmap for Population Health Management. The focus of this workshop is on using SDH data for health IT including: 1) capturing and enriching SDH data for PHM through screening and documentation processes and tools; 2) aggregating, extracting, analyzing SDH data to drive QI and PHM; 3) using SDH data for tracking and documentation; 4) and evaluating and managing improvement and population health through dashboards and reporting.