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Resource Overview
There are many tools available and a number of vendors serving the market for PHM technologies, making implementation decisions and planning a challenge for health centers.  Resources in this section provide a framework for PHM vendor selection and a roadmap for PHM and SDH implementation.  Case examples are provided to demonstrate health centers’ experiences implementing PHM and SDH.
Implementation of PHM and SDH Resources

Wisconsin Primary Health Care Association

Madison, WI

Anonym 0 8411

Founded in 1982, WPHCA supports federally qualified community health centers in their efforts to provide culturally appropriate, effective health care for underserved people - regardless of their insurance status or ability to pay. WPHCA provides members with training, technical assistance and services to Health Center staff so they can provide high quality health care to patients. WPHCA analyzes and develops policy positions to support Health Centers and the patients they care for, and advocates on their behalf. WPHCA works to reduce health care disparities by documenting access needs and guiding communities through the competitive process to establish Health Centers throughout Wisconsin.

West Virginia Primary Care Association, Inc.

Charleston, WV

Anonym 0 8122

Founded in 1983, WVPCA strives to be the primary source of expertise in the delivery of comprehensive primary care services in West Virginia. Working to assure accessible, high quality, and cost effective health services for all West Virginians, regardless of economic or social status, through the cultivation of financial, political, and philanthropic relationships. The WVPCA is dedicated to providing timely information relating to all areas of HIT to include the selection, implementation and meaningful use of EHR systems and specifically to advancing the Health Center Controlled Networks (HCCN) funding opportunity extended to support quality improvement in health centers throughout West Virginia.

Virginia Community Healthcare Association

Henrico, VA

Anonym 0 8382

Since 1980, The Association has worked with Virginia’s communities to bring primary health care to the neediest areas. A nonprofit organization, The Association’s mission is to assure that all Virginians, regardless of geographic location or income, have access to appropriate and affordable primary health care. The Association also is the statewide association for Virginia’s community health centers (CHCs) and similar organizations including nonprofit rural health clinics, community-based providers of primary care, and health departments providing primary care services. The Association has been a driving force in establishing and maintaining both local and statewide efforts to improve primary health care. Among the efforts The Association has been a founder or original sponsor of Virginia’s Five Point Plan to Strengthen the Primary Care System; Area Health Education Centers (AHEC); Virginia Center for the Advancement of Generalist Medicine; and the Practice Sights Initiative.

Tennessee Primary Care Association's Center for Quality in Community Health

Nashville, TN

Anonym 0 4698

Founded in 1976, TPCA unites health centers and other providers of care in an effort to improve access for the medically underserved. The Center for Quality in Community Health (CQCH) was established in December 2012 when TPCA was awarded the Health Center Controlled Network Grant. CQCH is a network of Community Health Centers and partners that supports a continually evolving health care system by sharing information and expertise to facilitate learning, support quality improvement and develop leadership. Through the use of timely, relevant data, the Center for Quality in Community Health promotes collaboration, sustainability, cost effectiveness and healthier communities in Tennessee.

St. Louis Integrated Health Network

St. Louis, MO

Anonym 0 8075

In 2003, the St. Louis Integrated Health Network (IHN) was formed to create a network of health care providers that collaborate to improve accessibility, quality and affordability of health care for the uninsured and underinsured. Today, the IHN has 16 community health center members that provide comprehensive primary health care to all St. Louis area residents regardless of their insurance status. The IHN currently has 4 main service lines. the Community Referral Coordinator - or CRC program, the Transitions of Care task force (TOC), Newtork Community Academic Partnerships (NCAP) and Efforts to Outcomes (ETO).

Southwest Texas Network (embedded in Texas Association of Community Health Centers)

Austin, TX

Anonym 0 5889

Formed in 1983, the Texas Association of Community Health Centers, Inc. (TACHC) is a private, non-profit membership association that represents Texas safety-net health care providers. TACHC is the federally-designated primary care association for the state and is the link between federal, state and local entities providing health care for Texas’ most vulnerable populations. TACHC members include community health centers, federally-designated migrant, public housing and homeless health care centers, health center networks and other providers who strive to meet the health care needs of the uninsured and underserved. Their services assist members provide high quality health care and address specific needs of administrators, clinicians, boards of directors, outreach workers and other center staff. They offer a wide variety of services targeted specifically toward the needs of Texas health centers in policy & advocacy, administration, information technology and clinical care.

SoonerVerse Inc.

Oklahoma City, OK

Anonym 0 5053

Soonerverse Inc. was founded in 2009 and provides quality health care services to underserved areas and populations. SVI is dedicated to assisting our members to improve access to affordable health care and reducing health disparities for all Oklahomans. Working with members, SVI offers technical assistance and training, technology management and support, peer networking, and clinical quality and quality improvment.

San Francisco Community Clinic Consortium

San Francisco, California

Anonym 0 7100

SFCCC, a network of nine community-based nonprofit health centers operating from 21 sites, is a recognized leader and valued collaborator in the local health care safety net. Founded in 1982, they remain steadfastly committed to the patient populations served by partner health centers: the uninsured, underinsured, and underserved members of San Francisco’s diverse communities. SFCCC focuses on the big picture of the health care environment so that their partner health centers’ tradition of community-based health care is preserved.

PTSO of Washington

Seattle, WA

Anonym 0 6356

Since 2004, PTSO has been committed to providing member community health centers (CHCs) with effective healthcare technology services and solutions that enhance patient care and safety while maximizing business process efficiency. As a non-profit 509(a)(3) corporation, our collaborative clinical and patient management systems, technological infrastructure, and support result in integrated systems that facilitate informed and comprehensive care delivery. Through shared, cost-effective technology services, PTSO lowers the cost barrier, enabling CHCs to quickly and successfully implement health information technology.

OSIS

Cincinatti, OH

Anonym 0 7484

Founded in 1999, OSIS is one of the few full-service Health Center Controlled Networks in the country. OSIS is custom-built to solve the unique technology challenges faced by Community Health Centers. And unlike other vendors, OSIS is a 501(c)(3) non-profit organization—just like the members they serve. And because they are a Health Center Controlled Network, over half the Board is comprised of OSIS members—giving the Health Centers served the opportunity for true partnership and access to training, resources and lessons learned from other centers in their network. This shared knowledge is invaluable for saving their members time, frustration and the uncertainty of navigating today’s complex technology challenges on their own. They are also one of NextGen Healthcare’s largest customers. We understand its products’ “out of the box” limitations for Health Centers—and how to overcome them to make our members’ technology investments (and staff) as highly functional as possible.

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Acknowledgements

This resource collection was cultivated and developed by the HITEQ team with valuable contributions from the National Association of Community Health centers (NACHC) as well as HITEQ's Advisory Committee and many health centers who have graciously shared their experiences with HITEQ.

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Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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