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Health IT & QI Workforce Professional Development
HITEQ Electronic Patient Engagement Tool Selection Rubric

HITEQ Electronic Patient Engagement Tool Selection Rubric

Published June 2021 to assist health centers in selecting a patient engagement tool.

This Excel-based scoring rubric is intended to be used by health centers to assess electronic patient engagement tools (like automated outreach SMS platforms) to determine which tool is most likely to meet the health center's needs. The tool assists health centers in assessing the following areas:

  • Patient communication features
  • Operations features
  • Health IT Integration
  • Attribution and value based care features
  • Patient generated data/ remote patient monitoring features
  • Administration

It provides guidance for weighting and scoring and provides calculated final scores for up to 5 tools. Download the Excel-based tool below. 

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Acknowledgements

This resource collection was compiled by the HITEQ staff with portions contributed by Chris Espersen, HITEQ Advisory Committee member and Independent Contractor and Past President of Midwest Clinicians Network; Shane McBride, Independent Contractor and Past Vice President of Quality and Clinical Systems at South End Community Health Center; Chris Grasso, Associate Director for Informatics & Data Services- The Fenway Institute; and Ed Phippen, Principal - Phippen Consulting, LLC.

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