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Onboarding Overview

Onboarding new employees is the process by which new employees get acclimated to their new job and ramp up to full capacity within that job. This is typically a multi-pronged approach as new employees have to be oriented to the unique culture of your health center, plus they have to learn the specialized skills, knowledge and behaviors expected to fulfill their particular responsibilities.  This is especially challenging for Health IT and Quality staff because they work on their own as well as working collaboratively with staff across the health center in a number of capacities. Their orientation is therefore essential to providing high quality services to the whole health center.

It is important to give new Health IT and Quality employees as much support as possible to ensure that they adjust to their new job and start adding value as quickly as possible. Besides the general best practices of ensuring that all standard first day bases are covered, each specific department should have their own onboarding mechanisms. Listed in this section are two such resources for Health IT and Quality staff, in particular.

Health IT & QI Workforce Development Onboarding
What is Robotic Process Automation (RPA)?

What is Robotic Process Automation (RPA)?

A HITEQ Explainer, Published October 2021

Robotic Process Automation (RPA), also known as digital process automation, involves software performing repetitive computer-based tasks automatically. Automated programs or ‘bots’ are programmed to replicate processes based on explicit sets of instructions and rules established by the programmer. RPAs emulate human tasks and can interact with other bots and software. Bots can log into applications, move files, complete forms, store data, and much more. 

Tasks that are well suited for RPA are manual, rule-based, not frequently changed, occur in high volume, and involve digital data. Processes that involve looking for a discrete piece of information in one location and then copying it or moving it into another location are a prime example in health centers.

Download the full HITEQ Explainer in the Documents to Download section below. 

Documents to download

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Acknowledgements

This resource collection was compiled by the HITEQ staff with portions contributed by Chris Espersen, HITEQ Advisory Committee member and Independent Contractor and Past President of Midwest Clinicians Network; Shane McBride, Independent Contractor and Past Vice President of Quality and Clinical Systems at South End Community Health Center; Chris Grasso, Associate Director for Informatics & Data Services- The Fenway Institute; and Ed Phippen, Principal - Phippen Consulting, LLC.

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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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