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Onboarding Overview

Onboarding new employees is the process by which new employees get acclimated to their new job and ramp up to full capacity within that job. This is typically a multi-pronged approach as new employees have to be oriented to the unique culture of your health center, plus they have to learn the specialized skills, knowledge and behaviors expected to fulfill their particular responsibilities.  This is especially challenging for Health IT and Quality staff because they work on their own as well as working collaboratively with staff across the health center in a number of capacities. Their orientation is therefore essential to providing high quality services to the whole health center.

It is important to give new Health IT and Quality employees as much support as possible to ensure that they adjust to their new job and start adding value as quickly as possible. Besides the general best practices of ensuring that all standard first day bases are covered, each specific department should have their own onboarding mechanisms. Listed in this section are two such resources for Health IT and Quality staff, in particular.

Health IT & QI Workforce Development Onboarding
Payment Reform Readiness Assessment Tool

Payment Reform Readiness Assessment Tool

The readiness assessment tool allows health centers to systematically self-assess their current state of readiness for engagement in value-based payment initiatives and identify opportunities to improve or maintain readiness. The tool includes a series of statements and scaled response choices for health center leadership and management staff to respond to. The tool is organized into three domains:

  • Organizational leadership to pursue and guide payment reform eff orts (including leadership in the development of partnerships);
  • Change management and service delivery transformation with the ability to make robust use of data and information to support payment reform eff orts (and related delivery system redesign); and
  • Financial and operational analysis required for the successful participation in payment reform initiatives.

Additional resources are available at https://www.nachc.org/focus-areas/policy-matters/medicaid-and-medicare/payment-and-delivery-reform/ 

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Acknowledgements

This resource collection was compiled by the HITEQ staff with portions contributed by Chris Espersen, HITEQ Advisory Committee member and Independent Contractor and Past President of Midwest Clinicians Network; Shane McBride, Independent Contractor and Past Vice President of Quality and Clinical Systems at South End Community Health Center; Chris Grasso, Associate Director for Informatics & Data Services- The Fenway Institute; and Ed Phippen, Principal - Phippen Consulting, LLC.

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Quadruple Aim

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Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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