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Onboarding Overview

Onboarding new employees is the process by which new employees get acclimated to their new job and ramp up to full capacity within that job. This is typically a multi-pronged approach as new employees have to be oriented to the unique culture of your health center, plus they have to learn the specialized skills, knowledge and behaviors expected to fulfill their particular responsibilities.  This is especially challenging for Health IT and Quality staff because they work on their own as well as working collaboratively with staff across the health center in a number of capacities. Their orientation is therefore essential to providing high quality services to the whole health center.

It is important to give new Health IT and Quality employees as much support as possible to ensure that they adjust to their new job and start adding value as quickly as possible. Besides the general best practices of ensuring that all standard first day bases are covered, each specific department should have their own onboarding mechanisms. Listed in this section are two such resources for Health IT and Quality staff, in particular.

Health IT & QI Workforce Development Onboarding
Event date: 12/14/2021 4:00 PM - 5:00 PM Export event
Jodie Albert

Lessons Learned: Implementing and Expanding Social Need Screening Program in Health Centers

HITEQ Highlights Webinar

This HITEQ Highlights webinar presented promising practices and key considerations informed by health centers across the US who are successfully collecting, monitoring, and addressing social need data. 

Health centers are increasingly interested in implementing social need screening tools to identify ways to advance whole-person care and community-level health. However, implementing social needs screening tools requires a great deal of investment with regards to securing buy-in from leadership and staff, configuring the EHR, and developing processes and workflows for addressing positive screens. While addressing social needs in the context of healthcare is not new, systematically collecting, monitoring, and acting on data is an emerging space. With many health centers now trialing this implementation process, there are a number of promising practices that might be valuable to health centers considering this next step. This webinar offered key takeaways and examples to guide health centers through the implementation process, or help health centers with existing social needs screening programs to identify gaps and opportunities for improvement in their EHRs and workflows.

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Acknowledgements

This resource collection was compiled by the HITEQ staff with portions contributed by Chris Espersen, HITEQ Advisory Committee member and Independent Contractor and Past President of Midwest Clinicians Network; Shane McBride, Independent Contractor and Past Vice President of Quality and Clinical Systems at South End Community Health Center; Chris Grasso, Associate Director for Informatics & Data Services- The Fenway Institute; and Ed Phippen, Principal - Phippen Consulting, LLC.

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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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