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Health IT Enabled QI Resource Sets
Hallmarks of High Performance
Nathan Botts

Hallmarks of High Performance

Exploring the Relationship between Clinical, Financial and Operational Excellence at America’s Health Centers

This infographic illustrates key findings from Capital Link’s study, sponsored by the Health Resources and Services Administration (HRSA), sought to identify the hallmarks of success of the highest performing health centers to gain an understanding of their operating models and provide benchmarks for performance improvement.

Capital Link examined whether health centers that were recognized with 2014 HRSA clinical quality awards (“Quality Awardees”) fare better or worse financially than other health centers (the control group). The study then analyzed the highest quartile of the Quality Awardees, a “High Performers” subset of health centers that have achieved both excellent clinical and financial performance.

See the full study on Capital Link's website.

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Acknowledgements

This resource collection was cultivated and developed by the HITEQ team with valuable contributions from Chris Espersen, Espersen & Associates and Past President of Midwest Clinicians Network, Dan Tutuer, former head of Colorado's HCCN, and Dr. Jerome Osheroff, TMIT Consulting, LLC, as well as HITEQ's Advisory Committee and many health centers who have graciously shared their experiences with HITEQ.

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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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