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Overview

Through the data validation process, valuable information is gained that can then be used to improve performance around patient care or quality of care metrics.  Improving quality performance may take the form of improving data collection processes, better identifying patients who need additional interventions, or decreasing missed opportunities to provide patients appropriate interventions, among other possibilities. This section includes guidance on leveraging Health IT to improve quality performance including change packages for recommended approaches related to various quality of care measures.

Improving Performance Resources
Using Health Technology to Improve Performance on Clinical Quality Measures
HITEQ Center
/ Categories: Health IT Enabled QI, Improving Performance

Using Health Technology to Improve Performance on Clinical Quality Measures

Experiences of HealthNet of Indianapolis, Winner of HIMSS Davies Community Health Organization Award

According to HealthNet's Case Study for their 2015 HIMSS Davies Award:

HealthNet’s mission is to improve lives with compassionate health care and support services, regardless of ability to pay. The organization was established in 1968 to provide much needed services to central Indiana’s inner-city neighborhoods. Through a network of health, dental, school-based and homeless sites, HealthNet provides care to more than 59,286 patients annually. In 2009, we began our journey to adopt electronic medical records (EMR) to improve patient care, clinical documentation and billing practices after choosing eClinicalWorks as our vendor. Using a phased approach to EMR “Go Lives”, it took almost 2 years to fully implement the EMR at all locations. Upon completion of the Go Live project at medical sites in 2011, HealthNet focused on using the new electronic technology to develop templates and reports and redesign workflows to improve performance on a selected set of clinical quality measures, which had previously been stagnant and far below national averages. After project implementation, improvements on the selected measure sets were dramatic, ranging from 4% improvement on measures that were already being done well, to 181% improvement on the lowest performing measures at baseline.

Resource Links

  • 2015 HIMSS Davies Community Health Award WinnerOverview of the winner, HealthNet, and their process.
  • Related Case StudyHealthNet in Indianapolis describes their experience leveraging IT to standardize care and improve patient outcomes. With the assistance of electronic health records and a variety of IT interventions, HealthNet has reduced low birth weights, improved care outcomes for pediatric patients, and significantly increased patient satisfaction.
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Acknowledgements

This resource collection was compiled by the HITEQ Center staff with guidance from HITEQ Advisory Committee members and collaborators of the HITEQ Center.

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