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Overview

Through the data validation process, valuable information is gained that can then be used to improve performance around patient care or quality of care metrics.  Improving quality performance may take the form of improving data collection processes, better identifying patients who need additional interventions, or decreasing missed opportunities to provide patients appropriate interventions, among other possibilities. This section includes guidance on leveraging Health IT to improve quality performance including change packages for recommended approaches related to various quality of care measures.

Improving Performance Resources
HITEQ Electronic Patient Engagement Tool Selection Rubric
HITEQ Center
/ Categories: Electronic Patient Engagement, Patient Portals, Mobile Health, Evaluation of Engagement and Satisfaction, Telehealth

HITEQ Electronic Patient Engagement Tool Selection Rubric

Published June 2021 to assist health centers in selecting a patient engagement tool.

This Excel-based scoring rubric is intended to be used by health centers to assess electronic patient engagement tools (like automated outreach SMS platforms) to determine which tool is most likely to meet the health center's needs. The tool assists health centers in assessing the following areas:

  • Patient communication features
  • Operations features
  • Health IT Integration
  • Attribution and value based care features
  • Patient generated data/ remote patient monitoring features
  • Administration

It provides guidance for weighting and scoring and provides calculated final scores for up to 5 tools. Download the Excel-based tool below. 

Documents to download

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Tags: texting electronic patient engagement patient generated health data remote patient monitoring SMS automated outreach

Related Resources

Acknowledgements

This resource collection was compiled by the HITEQ Center staff with guidance from HITEQ Advisory Committee members and collaborators of the HITEQ Center.

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Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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