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Overview

Through the data validation process, valuable information is gained that can then be used to improve performance around patient care or quality of care metrics.  Improving quality performance may take the form of improving data collection processes, better identifying patients who need additional interventions, or decreasing missed opportunities to provide patients appropriate interventions, among other possibilities. This section includes guidance on leveraging Health IT to improve quality performance including change packages for recommended approaches related to various quality of care measures.

Improving Performance Resources
Health Literacy Online
Office of Disease Prevention and Health Promotion
/ Categories: Electronic Patient Engagement, Patient Portals,

Health Literacy Online

A Guide for Simplifying the User Experience by the Office of Disease Prevention and Health Promotion

As Health Centers increase the amount of electronic communications sent out to their patients they need to continually assess the literacy level of the content that they are sending out across patient portals, text messages, and social networks. This guide provided by the Office of Disease Prevention and Health Promotion helps staff "develop intuitive health websites and digital tools that can be easily accessed and understood by all users — including the millions of Americans who struggle to find, process, and use online health information."

The Health Literacy Online guide is broken into six main sections as follows:

  1. What We Know About Users with Limited Literacy Skills
  2. Write Actionable Content
  3. Display Content Clearly on the Page
  4. Organize Content and Simplify Navigation
  5. Engage Users
  6. Test Your Site with Users with Limited Literacy Skills

Resource Links

  • A link to the ODPHP developed Health Literacy GuideThis research-based guide will help you develop intuitive health websites and digital tools that can be easily accessed and understood by all users, including the millions of Americans who struggle to find, process, and use online health information.
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Tags: patient engagement mobile health patient portals Office of Disease Prevention and Health Promotion ODPHP health literacy social networking
Intended AudienceHealth Center Staff, Patient Navigators, Health Education Staff

Related Resources

Acknowledgements

This resource collection was compiled by the HITEQ Center staff with guidance from HITEQ Advisory Committee members and collaborators of the HITEQ Center.

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Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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