Key topics of discussion in 2016 include:

• Understand the Behavioral Economics of Health Care Decision Making to Minimize Barriers to Care
• Strengthen Health Plan-Provider Partnerships to Manage Member Whole Health in Value-Based Reimbursement
• Bridge the Gap between Consumer Experience and Workforce Engagement and Enablement
• Enhance Wellness and Preventative Care with Connected Health
• Engage Patients in Shared Decision Making to Improve Health Outcomes
• Empower Patients, Streamline Coordination, and Improve Understanding through Enhanced Transitions of Care
• Collect Data in Real Time to Understand and Report the Patient Experience
• Instill Patient-Centeredness Across the Organization to Build a Corporate Culture Rooted in Patient Experience
• Capture the Patient Voice Through Patient and Family Partnership Councils
• Uncover Tactics to Improve HCAHPS Scores