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Resource Overview
  • Rationale
  • Challenges
  • Approach

Mobile health (mHealth) tools have the potential to play a pivotal role in fostering a sense of greater patient engagement within underserved populations. By facilitating patient use of mHealth applications in collaboration with electronic health record (EHR) and personal health record (PHR) systems there is an opportunity to empower individuals to take a more active role toward managing their health conditions.

The proliferation of consumer mobile health applications and devices is creating new opprotunities for engaging patients in their care and leaves little doubt as to the impact that these tools will have on the way that people manage their health, health information, and health communications with their care providers, family and friends. This shift to increased self-management of health by consumers will change a patient’s relationship with their doctor and the way healthcare is practiced.
The current laws and standards in place to ensure patient’s privacy and health information security will need further review to determine whether mobile health technologies create unique situations that are not yet addressed. This poses many challenges for health centers as to how best to support patient use of these tools and ways in which to incorporate them into their own clincial support systems.

Mobile health characterizes a shift in the point of care for the patient. The point of care has classically been located at the hospital or clinic. Mobile health is beginning to shift this model so that the point of care is more frequently a matter of where the person happens to be located at that time, consequently providing opportunities for more timely care. It is also important to note that these tools help to increase the accessibility of Healthcare to populations where direct access to Healthcare professionals is limited and so health management is more frequently left in the hands of the consumer.

The tools provide in this resource cover a range of different mobile health tools, strategies, and guidelines for consideration as Health Centers seek to leverage these technologies to better engage and activate their patients.

Mobile Health Resources
Panel Management in the Age of Value-Based Care
HITEQ Center
/ Categories: Population Health, Implementing PHM and SDH, Using Data for PHM and SDH, Value Based Payment, Value Based Payment Basics, Engaging in Value Based Payment Models

Panel Management in the Age of Value-Based Care

Health Center Case Studies Developed with Chiron Strategy Group, June 2019

Each health center has a system where patients are assigned to specific providers. The group of patients assigned to a provider becomes their panel; the various activities performed to maintain accurate panels and determine how often patients see their provider or care team are encompassed within the term “panel management”. Panel management is an essential function of a health center. When done well, it smooths the scheduling and operations of the health center; when done poorly it creates challenges with productivity, patient continuity, Quality Improvement reporting, and more. Some health centers do not clearly define who is involved, what processes are in place, and what tools and technology are used - all of which create challenges for panel management. Beyond the importance of panel management in internal operations, it is also important to external stakeholders such as NCQA, which includes panel management as a core criteria necessary to be recognized as a Patient-Centered Medical Home. This downloadable resource offers guidance on improving panel management activities, including real-life examples from two health centers of the challenges and successes in managing panels.

Download the resource below!

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Tags: Case Study value based payment Population Health analytics value based care PCMH 2017 PCMH Standards panel management data-driven decision making
Intended AudienceHealth center leadership, data and quality staff

Acknowledgements

This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.

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