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Resource Overview

In order to effectively protect health IT systems, Health Center IT leadership needs to consider not only the physical and technical measures of protection for their site, but also the human and workflow measures required to provide the highest levels of privacy and security available throughout their organization.

Resources provided in this section include a set of curated best practices and gold standards for protecting  and effectively responding to health IT system threats. 

Health IT Privacy & Security Best Practices
Online Reputation Management for Health Centers

Online Reputation Management for Health Centers

Maintaining a Good Name in the Digital Era, from Wyoming Primary Care Association

It takes years to build a good reputation, and just minutes for that reputation to be tarnished. Word of mouth has always been the primary driver of reputation, and now that ability has been increased exponentially. More than ever, it is easier to create an organizational culture geared toward customer satisfaction and maintain a good reputation, than it is to change your reputation and the minds of the community after the fact. Further, patients are likely to have increased options as to where they choose to seek care.

This webinar and related handout outline a three step approach for proactively managing your online reputation to best engage patients and potential patients in public forums. The first step is to Claim & Manage those items online that relate to your health center such as social media, company/ employment profiles, and search engine results. The second is Response 101 which includes establishing an organizational policy regarding online communications, customer service, and response times. Lastly, is respectfully asking for thoughtful feedback and reviews on the regular basis from patients and employees. See detailed instructions for undertaking each of these steps by clicking through the links below.

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Intended AudienceHealth center leadership, outreach, and community engagement staff

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Acknowledgements

This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.

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Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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